Returns, Refunds and Cancellations

Your Statutory Rights

The contents of our terms and conditions detailed below do not affect your statutory rights in any way.

Our website

We reserve the right to change any of the contents of any part of this site, including these terms and conditions, at any time and without notice.

Delivery Area

Mainland UK deliveries only

Pricing Policy

We make every effort to ensure that the prices within our website are correct.

Payment

All orders are to be paid in full prior to the despatch of your order. Payment can be made online or over the telephone on 01209 890555.

Our Guarantee

We aim to supply products of the highest standard; if you are not happy with the quality of our pasties, meats and products, we will refund your money by the same method as payment was received.

Return of Non-perishable Items

If you wish to return a non-perishable item for any reason other than it not being of merchantable quality, you may do so at your own expense. We will refund the cost of the item less a handling charge of 10%, as long as the item is returned to us in the same condition as when we sent it to you.

Cancellation of orders

You may cancel your order at any time up to the 9am on the day of dispatch. Any pasties over the amount of [AMOUNT] made by prior agreement  will be charged for in full. If we are subsequently able to sell all or part of those items sourced specially we undertake to credit you in full for the value of those items.

Personal Details

We will not pass on any details about you to any person not directly employed by us, unless required to do so by law.

 

Customer Support

You may call us on 01209 890555 at any time of the day or night; if the line is not attended, please leave a message and we will call you back upon our return. Alternatively you may email us at sales[at]etherington-meats.co[dot]uk

Complaints

We sincerely hope that you never have cause to complain about our service or products. Please telephone us on 01209 890555 and we will do our best to resolve any issues that you may have. We operate a "no quibble" refund policy where our goods or services are found to be at fault.