Brian Etherington Meat Company LTD

Terms & Conditions

The use of our website www.etherington-meats.co.uk and the purchase of products from the BRIAN ETHERINGTON MEAT COMPANY LTD through the website is as a condition of your agreement with our following terms and conditions.

These terms and conditions and your use of this website are governed by English law and you agree to submit to the non-exclusive jurisdiction of the English court. This law does not affect your statutory rights.

We reserve the right to change any of the contents of any part of this site, including these terms and conditions, at any time and without notice.

PRICES, DESCRIPTIONS AND AVAILABILITY OF GOODS

The Brian Etherington Meat Company regularly reviews and updates the prices on the website and make every effort to ensure that the prices within our website are correct. All prices are subject to change without prior notice. However the customer will only pay the price of goods at the time of purchase. We do not accept liability for any inaccuracies, commissions or errors in our product descriptions, including pictures, information and prices.

If an order has been placed which contains products that are currently unavailable, a full refund of the product will be processed. The refunded amount will appear back into the account you initially paid with.

The Brian Etherington Meat Company is an independent butcher and therefore all our products are subject to availability. Any order requests are accepted at our sole discretion whilst we also maintain the right to decline orders without explanation.

All prices on www.etherington-meats.co.uk are quoted in pounds sterling (£) and where appropriate are inclusive of UK sales tax (VAT).

DELIVERY

Our products will be sent in insulated boxes directly to you, which maintain a constant temperature up to 36 hours. Additionally, cooling ice pads will be used to extend the low temperature. So your produce will stay frozen until it reaches your door.

If you are not home to receive your box, our courier will leave the goods in your designated place that has been stated by you. Note that if no delivery message is left, the box will be left in what the courier deems to be a safe place, with a card left noting the location of the package. They will also send you a message, either text or email (if information provided), giving an hour slot for the delivery of your box.

We deliver all around mainland Britain, excluding the Highlands and Islands.

A national courier is used for all deliveries.

If you’ve placed your order before 9am (Mon-Thurs) we’ll prepare your goodies for delivery that day. Your box will then be delivered Mon-Fri directly from our Farm Shop, in Cornwall, to your door within 48 hours of purchase. Orders after 9am (Mon – Thurs) will be dispatched the next weekday and then delivered Mon- Fri within 72 hours. Orders placed on weekends (Fri-Sun) will be delivered by the following Wednesday – as they will processed at 9am on Monday mornings.

Please see our “FAQ Delivery” for further information about delivery times and rates.

In the event of a delivery not being delivered within the quoted time, through direct customer contact with a third party courier, the company shall not be liable for any losses, costs damages or expenses incurred to either the customer or a third party. Please contact us at pasty@etherington-meats.co.uk

PAYMENT & SECURITY

The security of your financial information is very important to us. All of our online payments will be processed through our secure payment service provider Elavon to ensure the highest possible level of security and fraud protection available for all of our customers. Our website uses SSL (Secure Socket Layer) in order to encrypt sensitive information during the payment process. We currently accept all of the major credit & debit cards. All transactions are shown in pounds sterling (£).

CANCELLATIONS, COMPLAINTS AND REFUNDS

You can cancel your order within two hours after your online purchase. We cannot cancel any orders§ after this period.

We hope that you enjoy our products. But if for any reason you are unhappy, please let us know why as soon as possible, by sending us the batch number and the reason why you are disappointed with the product.

We will then consider either giving you a refund or sending you a voucher or find another solution. We will do our very best to respond as quickly as possible and try to resolve it. Email to pasty@etherington-meats.co.uk – phone: 01209 899 203

COPYRIGHTS AND TRADEMARKS

The Brian Etherington Meat Company Ltd. reserves all copyright of content provided on this website (including photos, illustrations, designs, logos & texts). Use, printing or copying of materials on this website, other than in the course of browsing, choosing products and placing order with us, is prohibited. In case you want to share our photos, illustrations, designs, logos & texts, please let us know and we’ll find a solution: lauren@etherington-meats.co.uk

In the event of the Brian Etherington Meat Company reserves the right to raise legal proceedings to protect its commercial interests.