Refund policy
Cancellations, Complaints and Refunds
Order Cancellations
You may cancel your order within one hour of placing it online by contacting us as soon as possible.
As we begin preparing orders promptly, we are unable to guarantee cancellation requests received after this period.
To request a cancellation, please contact us on:
Email: sales@etherington-meats.co.uk
Telephone: 01209 899 203
Complaints and Product Issues
We hope you enjoy our products. However, if for any reason you are dissatisfied with your purchase, please contact us as soon as possible.
To help us investigate your concern, please provide:
- Your order number
- The product batch number (where available)
- Details of the issue
- Photographs of the issue
We will review your complaint and work with you to find a suitable resolution. Depending on the circumstances, this may include a refund, replacement product, voucher, or another appropriate solution.
We aim to respond to all enquiries as quickly as possible.
Returns and Refunds
As our products are perishable food items, we are unable to accept returns.
If a product arrives damaged, defective, incorrect, or is not of satisfactory quality, please contact us immediately so that we can investigate and arrange an appropriate remedy where applicable.